Tag Archives: success

Business Coaching, Customer Service

5 Ways to Deal With Difficult Customers

Coach Ellie’s top 5 Suggestions: 1. Listen and Acknowledge: Patiently listen to what they are saying and let them know that you understand.  You should repeat back to them…
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Customer Service

Customer Service- Business Telephone Etiquette

Often, your prospects first impression of your company will be via the telephone. Have you ever ‘secret shopped’ your own company and rated how your team answers the phone,…
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Business Coaching

Setting S.M.A.R.T Business Goals for Success

Goal setting in business is essential and necessary to your company’s success. Too often I meet a business owner who proudly states that all his goals are in…
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