Tag Archives: new york

Business Coaching, Customer Service, Economy, Sales

While it is true that the economy is going to fluctuate and that things are not where they were several years ago, that does not mean that you…
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Business Coaching, retail

Recently a well know fast food franchise opened in my neighborhood.  I was very excited about visiting the new store.  They sell everything from soup to sandwiches and breads and…
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Customer Service

Often, your prospects first impression of your company will be via the telephone. Have you ever ‘secret shopped’ your own company and rated how your team answers the phone,…
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Business Coaching, Customer Service

As a successful business owner, providing excellent customer service should be an obsession! Yet, I find many businesses’ today have taken the ‘service’ out of customer service. This…
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Business Coaching

Goal setting in business is essential and necessary to your company’s success. Too often I meet a business owner who proudly states that all his goals are in…
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