Monthly Archives: April 2011

Customer Service

Customer Service- Business Telephone Etiquette

Often, your prospects first impression of your company will be via the telephone. Have you ever ‘secret shopped’ your own company and rated how your team answers the phone,…
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Business Coaching, Customer Service

7 Ways To Improve Your Customer Service

As a successful business owner, providing excellent customer service should be an obsession! Yet, I find many businesses’ today have taken the ‘service’ out of customer service. This…
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Business Coaching

Setting S.M.A.R.T Business Goals for Success

Goal setting in business is essential and necessary to your company’s success. Too often I meet a business owner who proudly states that all his goals are in…
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retail

Rating Your Store from a Shopper’s Perspective-Pt 2

To continue from Pt. 1, it is very important to ‘step outside your store’ and re-entry with a shopper’s perspective. Please review the follow checklist: Lighting: Is it appropriate…
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retail

Rating Your Store from a Shopper’s Perspective – Pt 1

It is important as a business owner to set out of your store and learn to rate it from a shopper’s perspective. As a customer, you already critique…
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